Frequently Asked Questions (FAQs)

💎 Materials & Product Care

Q1: What materials do you use for your jewelry?

A: At Lumières, we use premium, durable materials designed for sensitive skin. Our collection features 14K/18K Gold Plating over Brass/Stainless Steel, and high-grade AFFE Cubic Zirconia or sustainably sourced gemstones. All our pieces are 100% hypoallergenic, lead-free, and nickel-free.

Q2: Will my jewelry tarnish or turn my skin green?

A: No, our jewelry will not turn your skin green! We use high-quality stainless steel or sterling silver bases with thick plating. However, like all demi-fine jewelry, gold-plated pieces may naturally dim over time if exposed to harsh elements. To prolong their shine, we recommend avoiding contact with water, perfumes, lotions, and sweat.

Q3: How should I clean and store my jewelry?

A: To keep your pieces shining like new:

Gently wipe them with a soft, lint-free microfiber cloth after wearing.
Always remove your jewelry before showering, swimming, or exercising.
Store each piece separately in your Lumières pouch or box in a cool, dry place to prevent scratching and oxidation.

📐 Sizing & Fit

Q4: How do I find my correct ring or bracelet size?

A: We want your jewelry to fit perfectly! Please refer to our detailed size chat, which includes step-by-step instructions on how to measure your finger or wrist at home using a simple piece of string and a ruler.

Q5: Are your necklaces and bracelets adjustable?

A: Most of our necklaces and bracelets come with a 2-inch (5cm) extender chain, allowing you to adjust the length for the perfect fit and layer them effortlessly with other pieces. Specific length details can be found on each product page under "Product Details."

🎁 Packaging & Gifting

Q6: Does my order come with gift packaging?

A: Yes! Every single order arrives beautifully packaged in our signature Lumières eco-friendly jewelry box and soft pouch, making it perfectly ready for gifting.

Q7: Can I include a personalized gift message?

A: Absolutely! If you are sending a gift directly to a loved one, you can type your personalized message in the "Order Notes" section in your cart before checkout. We will print it on an elegant gift card and include it in the package without showing any pricing invoices.

📦 Shipping & Tracking

Q8: How long will it take to get my order?

Standard Stock Items: Processed within 5-7 business days. Delivery takes 2-4 business days for the US and 7–12 business days for international orders.
Custom & Engraved Items: Handcrafted just for you! Please allow 7–14 business days for production before shipping.

Q9: Do you ship worldwide and how much does it cost?

A: Yes, we ship globally! We offer FREE Standard Shipping and international orders over $100. Express shipping options are also available at checkout.

🔄 Returns & Warranties

Q10: What is your return policy?

A: We want you to love your purchase! We offer a 30-day return policy for all standard unworn items in their original packaging.

Please note: Custom-made, engraved jewelry, and earrings (for hygiene reasons) are final sale and cannot be returned unless they arrive defective.

Q11: Do your products have a warranty?

A: Yes, we proudly stand behind our quality. We offer a 1-Year Limited Warranty on all items, covering any manufacturing defects in materials or craftsmanship. It does not cover accidental damage, natural metal oxidation, or normal wear and tear.