Returns & Exchanges

Returns & Exchanges at Lumières, we want you to love and cherish your jewelry. If you are not entirely satisfied with your purchase, we offer a straightforward return and exchange process to ensure peace of mind.

1. Return Window

We offer a 30-day return policy, which means you have 30 days from the date you receive your package to request a return or an exchange.

2. Return Eligibility & Condition

To qualify for a successful return or exchange, your item must meet the following strict conditions:

• a) It must be in its original, unworn, unused, and undamaged condition. It must be returned with all original packaging, including the jewelry box, protective pouches, tags, and certificates of authenticity (if applicable).
• b) A valid proof of purchase (order number) must be provided.

3. Important Exceptions & Custom Orders (Non-Returnable)

Please review the items that cannot be returned or exchanged due to their personalized or hygienic nature:

• a) Customized & Engraved Jewelry: Any piece featuring custom resizing, custom gemstones, or personalized engravings cannot be returned, exchanged, or refunded unless there is a verifiable manufacturing defect.
• b) Earrings: For hygiene and safety reasons, earrings cannot be returned or exchanged unless they arrive damaged.
• c) Sale Items: Items purchased during clearance events or marked as "Final Sale" are not eligible for return.

4. How to Initiate a Return

• a) Email us at design@lumieresllc.com with your order number and the reason for the return (please attach clear photos if the item is defective).
• b) If your return is approved, we will send you detailed return instructions and the return shipping address.
• c) Note: Unless the return is due to a quality issue or shipping error on our part, customers are responsible for the return shipping fees.

5. Refunds

Once your return is received and inspected by our quality assurance team, we will send you an email notifying you of the approval or rejection of your refund. If approved, your refund will be automatically credited to your original payment method within 5–7 business days.