Warranty Policy
Lumières stands firmly behind the exceptional quality and craftsmanship of our jewelry. Each piece is meticulously designed and handcrafted using premium materials built to last.
1. Our Guarantee: 1-Year Limited Warranty
We provide a complimentary 1-Year Limited Warranty from the date of purchase on all authentic jewelry purchased directly from our official online store. This warranty exclusively covers manufacturing defects in materials or workmanship (e.g., loose gemstone settings, faulty clasps, or structural defects).
If a manufacturing defect is identified during the warranty period, we will gladly repair your item or provide a replacement at no additional cost.
2. What is NOT Covered by the Warranty?
Our warranty is designed to cover production flaws, not issues arising from daily wear, accidents, or improper care. The warranty does not cover:
- Normal Wear & Tear: Surface scratches, accidental bending of rings, or chain breakage caused by pulling, snagging, or catching.
- Oxidation & Discoloration: Natural fading, tarnishing, or plating wear of metals (such as Sterling Silver or Gold Plating) caused by contact with sweat, perfumes, cosmetics, salt water, or chlorine.
- Improper Care & Accidents: Chipping of enamel, cracked gemstones, or loss of stones resulting from dropping the item, showering, swimming, or exercising while wearing the jewelry.
- Third-Party Modifications: Any alteration, resizing, or repair work conducted by a jeweler outside of Lumières will completely void this warranty.
3. How to Submit a Warranty Claim
To request a warranty service, please contact us at design@lumieresllc.com with the following details:
- Your original Order Number.
- 2–3 clear, high-resolution photos or a short video showcasing the defect.
- A brief description of how the issue occurred.
Our customer care team will review your submission within 48 hours and guide you through the next steps for repair or replacement.
We want your jewelry to look beautiful for years to come. To maximize the lifespan of your pieces, please refer to our Jewelry Care Guide.
